Refund & Return Policy

Last Updated: August 13, 2026

At Jolas Kitchen, we take great care in preparing, packaging, and shipping our food products to help ensure they arrive in the best possible condition.

All Sales Are Final

Due to the perishable and food-related nature of our products, all sales are final.

For food safety reasons, we do not accept returns or exchanges once an order has been shipped or delivered.

This policy applies to frozen foods, prepared foods, meats, grocery items, and other perishable products purchased from Jolas Kitchen.

Shipping Delays

Jolas Kitchen takes care to prepare, package, and ship orders according to our stated shipping schedule. However, once an order has been transferred to the shipping carrier, Jolas Kitchen is not responsible for delays caused by the carrier or circumstances outside of our control.

These circumstances may include severe weather, natural disasters, transportation disruptions, carrier service interruptions, incorrect or incomplete delivery addresses provided by the customer, or other unforeseen events.

Because many of our products are perishable or frozen, customers are responsible for monitoring their tracking information and making arrangements to receive their package promptly upon delivery.

A shipping delay does not automatically qualify an order for a refund, replacement, or store credit. However, if a delayed shipment arrives damaged, compromised, or in a condition that may make the food unsafe to consume, please follow the reporting requirements below.

Damaged, Incorrect, Missing, or Compromised Orders

Although we do not accept returns, please contact us promptly if:

• You receive an incorrect item.
• An item is missing from your shipment.
• Your order arrives damaged.
• The package or product arrives in a condition that may make it unsafe to consume.

Please contact Jolas Kitchen within 24 hours of delivery and provide your order number along with clear photographs of the package, shipping label, packaging materials, and affected product.

We will review the issue and determine the appropriate resolution. Depending on the circumstances, Jolas Kitchen may provide a replacement, store credit, or refund at our discretion.

Submitting a claim does not guarantee a refund, replacement, or store credit.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Jolas Kitchen is not responsible for delivery delays, failed deliveries, returned packages, lost packages, or additional shipping charges resulting from an incorrect or incomplete address provided by the customer.

If a package must be reshipped because of an incorrect or incomplete address, the customer may be responsible for additional shipping charges.

Order Changes and Cancellations

Because food orders may enter preparation and fulfillment quickly, order changes or cancellations are not guaranteed.

If you need to request a change or cancellation, please contact Jolas Kitchen as soon as possible.

Once an order has entered preparation or fulfillment, it cannot be canceled, modified, or refunded.

Food Safety & Storage

Customers are responsible for properly handling, refrigerating, or freezing products after delivery according to the product’s storage requirements.

Jolas Kitchen is not responsible for product deterioration, spoilage, or other issues resulting from improper handling or storage after successful delivery.

If you believe a product may be unsafe to consume, do not consume it. Contact Jolas Kitchen within 24 hours of delivery so we can review the issue.

Refused or Unclaimed Deliveries

Customers are responsible for accepting and retrieving their shipments promptly.

Due to the perishable nature of our products, orders that are refused, left unclaimed, or otherwise not accepted by the customer are not eligible for a refund or replacement, except where required by applicable law.

Additional shipping charges may apply if an order must be reshipped.

Contact Us

If you have a problem with your order or need assistance, please contact Jolas Kitchen:

Email: info@jolaskitchen.com

For damaged, incorrect, missing, or compromised orders, please contact us within 24 hours of delivery.

When contacting us, please include:

• Your order number
• A description of the issue
• Clear photos of the affected product
• Photos of the shipping box or packaging
• A photo of the shipping label
• Photos showing any visible damage or compromised packaging

This information will help us review your request and determine the appropriate resolution as quickly as possible.

Jolas Kitchen reserves the right to review each claim individually and determine the appropriate resolution based on the circumstances.